The SoCaTel co-creation platform and its five-step method for the digital co-creation of long-term care (LTC) services. The particularity is its holistic approach including formal carers (health-care personal), as well as informal carers, such as family members, elderly citizens and academic researchers in a
joint effort to find the best solutions for existing gaps in the LTC service design and delivery. It will result in the development (materialisation) of concrete service(s) addressing the unmet needs of both older adults and care practitioners in the current COVID-19 pandemic context (isolation, lack of integrated care, amongst others). Benefits for end-users, professionals and health care systems are huge, ranging from enhanced citizens participation in decision making about the new and better services, community building, a more efficient organisation of service delivery, improved policies addressing peoples real needs and an obviation of the waste of economic and human resources (cost-effectiveness). This Twinning initiative substantially fosters the capacity building of health care institutions in the region of Veneto providing at the same time significant evidence for EU policy making.