SoCaTel co-creation platform

Twinning solution

digital co-creation for existing gaps in the long-term care (LTC) service design and delivery

Twinning type

Full adoption

Main policy priority

Digital tools for citizen empowerment and for person-centred care

Originator

Rovira i Virgili University (Spain)

Adopter(s)

Istituto per Servizi di Ricovero e Assistenza agli Anziani (Italy)

Short description

The SoCaTel co-creation platform and its five-step method for the digital co-creation of long-term care (LTC) services. The particularity is its holistic approach including formal carers (health-care personal), as well as informal carers, such as family members, elderly citizens and academic researchers in a
joint effort to find the best solutions for existing gaps in the LTC service design and delivery. It will result in the development (materialisation) of concrete service(s) addressing the unmet needs of both older adults and care practitioners in the current COVID-19 pandemic context (isolation, lack of integrated care, amongst others). Benefits for end-users, professionals and health care systems are huge, ranging from enhanced citizens’ participation in decision making about the new and better services, community building, a more efficient organisation of service delivery, improved policies addressing people’s real needs and an obviation of the waste of economic and human resources (cost-effectiveness). This Twinning initiative substantially fosters the capacity building of health care institutions in the region of Veneto providing at the same time significant evidence for EU policy making.