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Digital tools for citizen empowerment and for person-centred care with a particular focus on the interaction between citizens and healthcare providers

What it is

The vision of this multi-stakeholder community is to facilitate the development and wider use of digital tools for citizen empowerment and for person-centred care in Europe .

As a starting point, the platform will identify and analyse existing solutions and practices in this area, in order to learn from their experiences and develop targeted support in the form of assessment and funding support for stakeholders representing both the demand and supply sides of such solutions. New development and scaling up of tools will be facilitated by a dedicated twinning scheme, the results of which will help inform building blocks applied when scaling up person-centred care solutions.

The solutions the platform focuses on are those which enable a better interaction between citizens and healthcare providers. A methodology will be applied to analyse which of the identified solutions are the most useful in improving the relationship between healthcare professionals and patients.

The work will inform the development of two guides, a whitepaper and an empowerment roadmap, all focusing on how to boost active cooperation between patients and care providers, and how to scale up digital solutions that enable that cooperation.

Progress so far

Project partners are ensuring strong stakeholder engagement in this activity.

Progress has been achieved through work at several conferences and workshops. Team representatives attended both the project kick-off meeting in Bonn, Germany (in January 2019), the DHE Blueprint Workshop/eHealth Summit in Lisbon, Portugal (in March 2019). As a result, the team has worked together with digital health stakeholders in order to support the assessment and evaluation of the scalable good practices (digital solutions).

The team has concentrated its efforts on alignment with the other multi-stakeholder communities to help forge synergies between them.

The Citizen Empowerment multi-stakeholder community has focused on validating different digital solutions that build the relationship and strengthen cooperation between citizens, patients, and healthcare providers.

What is next

Links will be created between personas and scalable good practices. At the Blueprint Workshop in Lisbon, Portugal, in March 2019, the project stakeholders examined six personas that illustrate various patient contexts: they form the basis for future work. This team will select up to three personas for use in the assessment/evaluation stage of DHE. Until August 2019, team members will help to develop the assessment/evaluation criteria for the scalable good practices identified by DHE.

There are a number of initiatives upcoming in summer and autumn 2019. EPF will reach out to its member organisations to identify people interested in providing feedback on the good practices. A panel of experts will be set up to contribute to the work done in the Citizen Empowerment multi-stakeholder community and a Roundtable will be held.